Discover key details about the EZContacts lawsuit allegations, legal updates, and what affected customers need to know.
If you’ve come across chatter about EZContacts being dragged into legal trouble, you’re probably wondering what’s really happening behind the scenes. Is the lawsuit legit. Could it affect your previous orders or future ones.
You are at the correct place, also. To give you a clear, terse explanation, I have spent hours reading through sanctioned court documents, analysing customer witnesses, and decoding complex legal advice. Whether you’re a curious consumer or a previous customer wondering if you’re caught in the crossfire, I’ve got you covered plainly and calmly.
Quick Facts at a Glance
To give you a short overview of the scenario, let’s start with a brief summary.
- Is EZContacts currently being sued: Yes
- Filing date: December 21, 2023
- Allegation: Website accessibility violations
- Status: Actively moving through court
- Who’s impacted: Primarily people with visual or mobility disabilities who tried accessing EZContacts.com
So, What Is Ezcontacts Lawsuit?
An online retailer called ezcontacts offers developer sunglasses, contact lenses, and traditional eyeglasses at further affordable costs than the norm. The company has been in business since about 2005 and is grounded in Brooklyn, New York.
They’ve become known for bargain deals and a wide inventory but they’ve also gained a reputation for poor customer service.
They don’t currently hold accreditation with the Better Business Bureau, and in fact, they carry an F rating due to an alarming volume of unresolved complaints. They are able to keep a more balanced rating of 3.8 to 4.0 stars on sites like Trust pilot, though, depending on the month. Some consumers are quite happy with the discounts, while others are not.
Let’s Talk About the Lawsuit (Yes, It’s Real)
What’s This Legal Case About?
A lawsuit was officially filed against ezcontacts lawsuit, LLC by an individual named Lynn Zelvin. The heart of the case. ezcontacts lawsuit website is allegedly not completely accessible to those with disabilities, particularly those who use keyboard-only navigation or screen readers.
The Americans with Disabilities Act (ADA), which requires that websites that are accessible to the public be usable by all people, regardless of disability, includes lawsuits of this kind.
When Was It Filed and Where?
The suit was submitted on December 21, 2023, in New York, within a federal court jurisdiction.
Who Filed the Case?
It was brought forward by a single person, not a class action case, at least not yet. Lynn Zelvin, the plaintiff, alleges that the ezcontacts website creates barriers for users with disabilities
Is This a Rumor or Is It Confirmed?
This isn’t just a social media scare. It’s a documented, court-filed lawsuit with full legal credibility. It has been recorded on multiple legal-tracking platforms such as Accessibility.com and is actively progressing through the court system.
Customer Feedback: Where There’s Smoke, There’s Often Fire
BBB Reports and Reputation
EZcontacts lawsuit has accumulated hundreds of consumer complaints over the years with the Better Business Bureau (BBB). The types of complaints range from:
- Orders being charged but never shipped
- Items arriving weeks or even months late
- Lack of communication or unresponsive customer support
- Difficulty obtaining refunds or resolution
Due to the sheer volume and pattern of these complaints, the BBB gave the company its lowest possible rating.
Reddit & Social Forums: Real Talk from Real People
Let me tell you Reddit doesn’t hold back. On threads like r/glasses and r/frugal male fashion, users have shared both glowing and frustrating experiences.
One commenter wrote: I ordered two boxes of contacts, got charged, and then went silent. No tracking info, no email replies, nothing. I had to call my bank.
Another said: I’ve ordered from them three times. Got authentic Ray Bans. It just took 3 weeks to arrive. So yes, experiences are mixed but that inconsistency alone can make you nervous.
Any Talk of Data Breaches?
As of now, there are no public records of a data breach. The current legal claim is exclusively about accessibility not stolen data or privacy violations.
Any History of Prior Lawsuits?
Yes, ezcontacts was sued by 1800 Connections in the late 2000s. In that case, claims of illegal competition pertaining to online advertising were made. Restrictions were placed on the companies’ capability to use each other’s brand names in announcements after the disagreement was settled in 2008.
What You Can Do If You’re Worried or Affected
So, you may be thinking, Okay, this is bad but what can I actually do about it.
Check If You’re Affected by the Accessibility Lawsuit
This lawsuit is mostly relevant for users who depend on assistive technology to navigate the internet. If you or someone in your household attempted to use ezcontacts and had issues due to disabilities, you may be indirectly connected to the case.
Disputing a Charge or Requesting a Refund
If you’ve placed an order and something went wrong late delivery, no delivery, or incorrect items here are steps you can take:
- Start a chargeback by getting in touch with your bank or credit card company.
- Keep all communication (emails, screenshots, receipts).
- Train a complaint through the BBB website or FTC Complaint Assistant.
Protect Yourself
There’s no known data breach, but if you suspect any financial shadiness:
- Monitor your bank accounts.
- Consider placing a temporary fraud alert with credit bureaus.
- Use virtual cards for future purchases.
Thinking Twice Before Reordering? Consider This
If you’re on the fence about reordering:
Consider whether the possible headache is worth the savings. There are competitors like War by Parker, Lens Crafters, or Eye Buy Direct that may be more reliable even if slightly pricier.
Has EZContacts Said Anything About the Lawsuit?
So far, the company has remained quiet on the accessibility ezcontacts lawsuit. No reply to the allegations, no statement on their website, and no formal news release. It does not exactly scream openness that they have also ignored dozens of complaints on the BBB website.
FAQS
Q: Are EZContacts being sued in 2025?
A: Yes. They are currently involved in a federal lawsuit filed in late 2023 over website accessibility for disabled users.
Q: Can I get a refund if I had problems with them?
A: Possibly. Your best bet is to initiate a chargeback through your bank or credit card provider. Be sure to document everything.
Q: Is it safe to buy from EZContacts right now?
A: That depends. Many customers do receive their orders and are satisfied but others face delays and service issues. Proceed with caution.
Q: Is my personal information at risk?
A: No confirmed data breach has been reported. The lawsuit is unrelated to data security.
Q: Can I join the lawsuit?
A: Not at this time. It’s an individual lawsuit, not a class-action. That could change, so keep an eye on legal updates.
Key Takings
- Honestly. Your level of risk aversion will determine that. Although ezcontacts provides a large selection of optical devices at affordable costs, their history of poor communication, irregular delivery, and most recently, a federal lawsuit regarding ADA compliance, presents a mixed picture.
- Personally, I’ve been in your shoes. Years ago, I ordered from a discount eyewear site. The price was too good to resist. But when the product never arrived and support ignored my emails, the stress wasn’t worth the savings. That experience has made me cautious.
- Writing this post reminded me of that anxiety. That’s why I wanted to lay this out for you: no hype, no rumors, just facts and next steps. If you’ve used ezcontacts before or are considering doing so use this info to make a smart, informed decision.
TL;DR (Too Long? Here’s the Short Version)
- A real lawsuit was filed in Dec 2023 alleging website inaccessibility for disabled users
The case is still open and progressing. - The company has a poor BBB rating and a long trail of consumer complaints
No data breach involved. - You can protect yourself by using chargebacks, monitoring purchases, and being cautious with reorders.
Additional Resource
- EZContacts Settles Data Breach Case with NY Attorney General: EZContacts paid $100,000 after a 2014 credit card data breach and failing to notify affected customers. The settlement required improved cybersecurity measures and transparency in website safety claims.